Terms and Conditions

Welcome to GlotEO. These terms and conditions (Terms) apply to the website at https://gloteo.com (Website) and to the GlotEO software as a service product that translates and localizes websites, apps, images, and video, including related multilingual SEO and hosting features (Software).

We are an Australian business trading as GlotEO (we, our, or us). These Terms govern your access to the Software and any other goods or services we provide under them (your Subscription).

By creating an account, starting a Free plan, paying for a Subscription, or otherwise accepting the benefit of any part of the Subscription, you agree to these Terms. They form a binding contract between you (the person or organization acquiring the Subscription) and us.

Paid Subscriptions renew automatically and Subscription Fees keep being charged unless you cancel in accordance with clause 13. Contact us or use the cancellation controls in the application if you want to stop a paid plan.

We may change these Terms by notifying you (including by posting an updated copy on this page). Continued use of the Solution after an update is agreement to the amended Terms.

Capitalized words have the meanings given where they appear in bold, or in the Definitions table at the end.

1. Eligibility

1. By accepting these Terms you represent and warrant that:
   1. you have legal capacity and authority to enter into a binding contract with us; and
   2. you are authorized to use the payment method you provide for a paid Subscription.
2. The Software is not intended for unsupervised use by anyone under 18, or by anyone we have previously suspended or prohibited. By using the Software you represent that you are 18 or older, or that you are accessing it on behalf of someone under 18 with parental or guardian consent. Do not use the Software if you are under 16.
3. If you sign up on behalf of a company, employer, organization, government, or other legal entity (Represented Entity), “you” means that entity and you bind it to this agreement. You warrant that you are authorized to do so.

2. Term

1. Your Subscription and these Terms start when you agree to be bound (as set out above) and continue for the Subscription Period and any Renewal Periods, unless ended earlier under clause 13.
2. The Free plan has no fixed end date. It continues until you upgrade, you cancel, or we end it in accordance with these Terms.
3. Subject to clause 2(d), a paid Subscription automatically renews for a further period equal to the Subscription Period (Renewal Period) unless either party gives written cancellation notice at least 30 days before the Renewal Date.
4. At least 30 days before a paid Renewal Date, we will give you notice of the renewal and of any applicable changes to Subscription Fees or these Terms.

3. The Solution

3.1 Your Subscription

1. We will provide you, to the extent described in your Subscription Type, the Software and the Documentation (together, the Solution).
2. Your Subscription includes the benefits and limits of your Subscription Type as shown on the pricing page, in the application, or as otherwise agreed in writing (and as amended from time to time by notice to you).
3. As at the date of these Terms, Subscription Types include:
   1. Free — limited lifetime translation allowances, limited hosting, and GlotEO branding, with no time limit and no credit card required to start;
   2. Starter, Growth, Pro, and Agency — paid plans with the website/app seats, word, image, and video allowances, and features described on the pricing page; and
   3. Enterprise — custom scope, if we agree it in writing.
4. Previously translated segments may not consume a fresh usage allowance when they are reused, as described on the pricing page. Exact metering is as implemented in the Software from time to time.
5. We may install enhancements (upgraded, improved, modified, or new versions, including customizations you request) at our discretion.
6. Unless otherwise agreed, we may withhold any part of the Solution until applicable fees are paid.

3.2 Support

We will provide general support reasonably needed to resolve technical issues with the Software (Support Services), unless we agree otherwise in writing:

1. You should try to resolve issues internally first. We will not assist with issues beyond our reasonable control (including your CMS, hosting, or third-party platforms).
2. We respond on a best-endeavors basis. We do not guarantee 24/7 support or a particular response time unless an enterprise agreement says otherwise.
3. You are responsible for administering your Account, Users, integrations, and passwords.
4. Delay or unavailability of Support Services is not a basis for a claim for delayed access to the Software.

3.3 Accounts

1. To use the Solution you may need to register an account through the Website or application (Account).
2. You may need to provide information such as email address, name, a password, billing details, and details of the sites or apps you connect.
3. You warrant that information you give us is accurate, honest, and up to date.
4. We may accept or refuse a registration, and may suspend or cancel an Account if you do not comply with these Terms.

3.4 Translation and localization accuracy

1. The Software uses machine learning and related techniques to translate and localize text, images, and video, and to generate language versions of your site or app. We aim for useful, high-quality output, but AI systems can be incomplete, unidiomatic, or wrong. We do not warrant that translations, glossaries suggestions, SEO metadata, or localized media are accurate, complete, or fit for a particular legal, medical, financial, or safety-critical use.
2. You should review output before you publish it, especially pricing, legal, medical, and checkout copy. You use translated and localized content at your own risk.
3. We are not liable for errors, omissions, or losses arising from reliance on output, including lost revenue, search rankings, or reputational harm, except to the extent that liability cannot be excluded under the Australian Consumer Law or other applicable law.

3.5 General disclaimer

You acknowledge and agree that:

1. information provided with the Solution is general in nature and is not legal, financial, tax, medical, or other professional advice; and
2. you are responsible for complying with laws that apply to your business, including privacy, consumer, advertising, and intellectual property laws in every market where you publish language versions.

3.6 License to the Software

1. While your Subscription is maintained, we grant you a non-exclusive, non-transferable license to use the Software and Documentation for the Number of Solution Users (and connected sites or apps) allowed by your Subscription Type. If the type does not specify a number, the limit is one User and one connected site or app.
2. Enhancements do not change these Terms. They may cause downtime. Credits are not provided for that downtime unless we agree in writing.
3. We may change features of the Solution on notice to you.

3.7 Branding on the Free plan

The Free plan may display GlotEO branding on hosted language versions or in the integration. You must not remove, hide, or alter that branding while you remain on a plan that requires it.

4. Data hosting

We store User Data using third-party hosting we select (Hosting Services), on these terms:

1. Hosting may be in Australia or other countries. Translated pages we host for you may be publicly reachable on the internet if you publish them.
2. We will use reasonable efforts to choose appropriate providers, but we do not guarantee that Hosting Services are error-free or that User Data is available at all times.
3. We will use reasonable efforts to store User Data securely. We do not accept liability for unauthorized use, loss, or alteration of User Data caused by hacking, malware, or similar interference, except to the extent we cannot exclude that liability by law.
4. If User Data is lost in a system failure, we cannot guarantee that a backup exists or that a backup is free from errors.

5. Your obligations

5.1 Information we need

You agree to provide documentation, information, and access reasonably required for us to provide the Solution, including access to a CMS, codebase, or other system you ask us to integrate with.

5.2 Your materials

1. You warrant that information, sites, copy, media, and other Material you provide are complete, accurate, and up to date, and that you have the rights needed to have them translated, stored, and published as language versions.
2. You release us from liability for loss caused or contributed to by incomplete, inaccurate, or out-of-date Material you supply.

5.3 Acceptable use

1. You must ensure all Users comply with these Terms. You indemnify us for loss arising from your, your Personnel’s, or a User’s breach.
2. You must not use the Solution for unlawful purposes, including to:
   1. create deepfakes, misleading dubs, or other media intended to defame, harass, or harm;
   2. publish translations you know are false or deceptive in a way that could cause harm;
   3. infringe copyright, trademarks, or other third-party rights; or
   4. violate export, sanctions, privacy, or consumer laws.
3. You must not, and must not allow any User or third party to, without our prior written approval:
   1. upload illegal, pornographic, hateful, or similarly prohibited material;
   2. upload material you do not have the right to translate or host;
   3. copy, adapt, reverse engineer, or circumvent technical protections of the Software;
   4. remove copyright, trademark, or similar notices;
   5. resell, sublicense, or provide the Software to third parties except as a permitted User;
   6. share Account credentials, or fail to notify us of unauthorized access;
   7. use the Software in a way that harms our reputation or other users;
   8. send spam or abusive messages in connection with the Software;
   9. integrate the Software other than through documented integrations or written instructions from us; or
   10. exceed the Number of Solution Users, sites, or usage allowances for your plan.
4. If you become aware of misuse, errors, or difficulty accessing the Subscription, contact us via the contact form.
5. We may cancel your Account, or a User’s access, if we consider you are in breach or likely to breach this clause.

6. Fees and payment

6.1 Free plan

We offer a Free plan with no time limit and no credit card required to start, subject to the usage and branding limits published on the pricing page. Moving to a paid Subscription Type requires payment as set out below.

6.2 Subscription Fees

1. You must pay the fees shown on the Website for your Subscription Type, or as agreed in writing (Subscription Fees).
2. Paid Subscription Fees are billed in advance and are non-refundable for change of mind, except where the Australian Consumer Law or other applicable law requires otherwise.

6.3 Monthly and annual billing

1. For monthly billing, Subscription Fees are due at the start of the Subscription Period and at the beginning of each Renewal Period.
2. For annual billing, the year’s Subscription Fees are due in advance at the start of the annual period and each annual Renewal Period. Any advertised discount (including an equivalent of two months free) is as shown on the Website at the time you subscribe.

6.4 Automatic recurring billing

1. Paid Subscriptions renew automatically as set out in clause 2. We will debit the nominated payment method at the start of each Renewal Period.
2. We are not required to pay a chargeback amount if you fail to cancel in accordance with these Terms.
3. You are responsible for recurring charges until cancellation takes effect. Notice to change payment method or cancel authorization does not affect charges we could not reasonably stop.

6.5 Currency

Fees are quoted and charged in United States dollars unless we agree otherwise. Your bank may charge foreign-exchange or card fees. We are not responsible for those charges.

6.6 Late payments

We may suspend all or part of the Solution if you fail to pay Fees when due.

6.7 GST

Unless indicated otherwise, Fees do not include GST. If GST is payable on a taxable supply, you must pay it subject to us providing a tax invoice.

6.8 Card surcharges and payment partners

1. We may charge card surcharges if payments are made by credit, debit, or charge card.
2. We may use a third-party payment partner to collect Subscription Fees. Their terms and privacy policy also apply to the payment.
3. You release us from loss arising from an act or omission of the payment partner, including security, performance, or processing errors, except to the extent we cannot exclude that liability by law.
4. We may correct, or instruct the payment partner to correct, errors in collecting your payment.

6.9 Content you post

By providing or posting information or other content in connection with the Software (Posted Material), you warrant that it is accurate, lawful, non-infringing, free of malware, and that you are authorized to provide it. You grant us a worldwide, royalty-free license to use Posted Material as needed to operate and improve the Solution. We may remove Posted Material at our discretion, including if we believe it infringes third-party rights.

7. Intellectual property and data

7.1 Our Software Content

1. We retain ownership of Materials we provide in connection with the Software, including the Software itself, the Website, documentation, branding, and design (Software Content). We reserve all Intellectual Property Rights not expressly granted.
2. You may make a temporary electronic copy of Software Content solely to use the Solution. You must not otherwise reproduce, distribute, or modify it without our written consent, except as permitted by law.

7.2 Your content and User Data

1. As between you and us, you retain ownership of your pre-existing content and of the translations and localized assets generated from it, subject to our ownership of the Software and any generic models, methods, or improvements.
2. You grant us and our Personnel a non-exclusive, royalty-free, worldwide license to use User Data as reasonably required to provide the Solution, to host language versions you publish, and for internal purposes including quality, security, and improving the Solution (including machine learning), as described in the Privacy Policy.
3. You warrant that our use of User Data in accordance with these Terms will not infringe third-party Intellectual Property Rights, and you indemnify us against losses arising from such infringement.
4. We may remove User Data that we reasonably consider unlawful, infringing, or in breach of these Terms.

7.3 Infringement notices

If you believe material on the Website or generated through the Solution infringes Intellectual Property Rights, contact us via the contact form. You warrant that any complaint is accurate. Groundless threats of copyright proceedings may be prohibited under the Copyright Act 1968 (Cth) or equivalent laws where you are located. You indemnify us for loss arising from a groundless complaint.

8. Third-party software and platforms

1. The Solution may rely on third-party services, including CMS platforms (such as WordPress, Shopify, Wix, or Webflow), hosting and CDN providers, AI translation providers, payment partners, and video localization partners (including Verbalate for certain video features).
2. Those suppliers’ terms (Third Party Terms) may apply. We are not liable for loss you suffer in connection with Third Party Terms or failures of those products.
3. If you do not agree to Third Party Terms that are required for a feature, we may be unable to provide that feature.

9. Confidentiality

1. Except as contemplated by these Terms, a party must not use or disclose the other party’s Confidential Information without prior written consent.
2. Each party must promptly notify the other of any suspected unauthorized access to Confidential Information, and reasonably cooperate in investigating it.

10. Privacy

1. We collect personal information in the course of providing the Solution, to communicate with you, and for the purposes in our Privacy Policy.
2. By agreeing to these Terms you agree to our handling of personal information in accordance with that policy.
3. You are responsible for personal data of your own customers or site visitors that you submit for translation, and you must have a lawful basis to do so.

11. Liability

11.1 Warranties and limitations

1. We warrant that during the Subscription Period the Software will perform substantially in accordance with the Documentation, the Solution will be provided as described in these Terms, and to our knowledge use of the Software in accordance with these Terms will not infringe third-party Intellectual Property Rights.
2. We will correct errors in the Software that arise during your Subscription and that you notify to us, unless they result from unapproved third-party systems, misuse, or use other than in accordance with these Terms or the Documentation.
3. The Solution is provided on an “as is” basis. Without limitation, we do not guarantee that it will be free from defects, always available, that messages will be delivered, that information will be confidential in transit, or that output is accurate.
4. To the maximum extent permitted by law, all express or implied warranties not expressly stated in these Terms are excluded.
5. Nothing in these Terms limits the Australian Consumer Law in the Competition and Consumer Act 2010 (Cth). You may be entitled to remedies such as a refund, replacement, or repair if there is a failure of the goods or services we supply.

11.2 Limitation of liability

1. To the maximum extent permitted by law, our aggregate liability to you under or in connection with these Terms or the Solution is limited to the total Fees you paid us in the 6 months before the first event giving rise to the liability (or, if you are on a Free plan and have paid no Fees, AUD 100).
2. You indemnify us and our officers, employees, and agents against loss (including reasonable legal costs) caused or contributed to by your or your Personnel’s breach of these Terms, or negligent, fraudulent, or criminal acts or omissions.
3. We are not liable for incidental, special, or consequential loss, or for loss of data, business, opportunity, goodwill, savings, profits, or revenue, except to the extent that liability cannot be excluded under the Competition and Consumer Act 2010 (Cth) or other applicable law.

12. Upgrades and downgrades

1. You may request a change of Subscription Type. We will take reasonable steps to provide the new type, then apply the new Subscription Fees from the following Renewal Period unless we notify you otherwise.
2. Downgrades generally take effect at the start of the next Renewal Period. We do not usually pro-rate unused time, but we may do so at our discretion.
3. If you downgrade, we are not liable for loss of features, capacity, or User Data that exceeds the new plan.

13. Cancellation and termination

13.1 Cancellation by us

1. We may terminate these Terms or a Subscription immediately by written notice if you, your Personnel, or a User breach these Terms, or if you become insolvent or bankrupt.
2. If we terminate for convenience (not because of your breach), we will refund a pro-rata amount of prepaid Fees for the unused remainder of the then-current paid period.

13.2 Cancelling your Subscription

1. You may cancel for convenience by following the prompts in the application or by contacting us. Cancellation of a paid plan takes effect at the end of the then-current Subscription Period or Renewal Period (Cancellation Period).
2. Fees that would have been payable during the Cancellation Period remain payable. Prepaid Fees for that period are not refundable except where law requires.
3. We will continue to provide the Solution during the Cancellation Period so you can export or retrieve User Data you need.

13.3 Termination for cause

1. If a party considers the other is in breach, it may give written notice with reasonable details. The other party has 10 Business Days (or longer, at the notifying party’s discretion) to fix the breach.
2. If the breach is not fixed, the notifying party may terminate. Your access to the Solution, User Data, and Account then ends. If you validly terminate for our unremedied breach, no further Fees are payable by you (unless the termination is later found invalid).

13.4 After termination

1. When these Terms end you lose access to the Software, your Account, and User Data. We have no obligation to retain User Data after that point. You release us for loss arising from us not retaining it.
2. Provisions that by their nature should survive termination continue to apply.

14. Dispute resolution

1. A party must not start court proceedings (other than for urgent interlocutory relief) unless it has complied with this clause.
2. The party must give written notice with reasonable details of the dispute. The parties must then try in good faith to resolve it. If it is not resolved within 14 days of the notice (or any longer period agreed in writing), either party may commence proceedings.

15. Force majeure

1. We are not liable for delay or failure to perform if it arises from a Force Majeure Event.
2. If a Force Majeure Event occurs, we will use reasonable endeavors to notify you of the event and, so far as known, the extent of the impact. Our affected obligations are suspended while the event continues.
3. Force Majeure Event means an act of God, lightning, earthquake, storm, flood, landslide, explosion, fire, industrial action outside our control, war, terrorism, sabotage, riot, epidemic, pandemic, or a government decision that is beyond our reasonable control and that affects our ability to perform.

16. Notices

1. Notices under these Terms must be in writing and in English, and delivered by email to the address most regularly used for correspondence about the Subscription, or via the contact form (for notices to us).
2. Unless the sender knows or ought to know the email was not delivered, notice is taken to be given 24 hours after sending, or when replied to, whichever is earlier — except that if that time falls on a Saturday, Sunday, or public holiday in Victoria, Australia, it is taken to be given on the next business day there.

17. General

1. Governing law. This agreement is governed by the law of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and courts of appeal from them.
2. Waiver. A waiver must be in writing and signed by the party granting it.
3. Severance. If a term is void or unenforceable, it is severed to that extent. The rest remains in force.
4. Joint and several. An obligation assumed by two or more persons binds them jointly and severally.
5. Assignment. A party cannot assign or novate this agreement without the other party’s prior written consent, except that we may assign it to a successor in connection with a sale of our business.
6. Entire agreement. These Terms are the entire agreement on their subject matter and supersede prior negotiations and understandings.
7. Interpretation. The singular includes the plural. “$” or “dollar” means United States currency unless stated otherwise. “Includes” is not a word of limitation. Headings are for convenience only. No provision is interpreted against a party because that party drafted it.

Definitions

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